Refunds & Returns

Refunds & Returns

At Pandora Kart, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help with a fair and transparent refunds and returns policy.

Returns

Eligibility for Returns

  • Items must be returned within 15 days of the delivery date.
  • Products must be unused, undamaged, and in their original packaging.
  • Certain items, such as perishable goods, custom-made products, or sale items, may not be eligible for return. Check the product page for specific details.

How to Initiate a Return

  • Contact our support team at support@pandorakart.com or +91 82380 48182 with your order number and reason for the return.
  • Our team will provide you with a Return Authorization Number (RAN) and instructions for shipping the item back.
  • Ship the item to the address provided, ensuring it is securely packaged to prevent damage during transit.

Return Shipping Costs

  • If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
  • For other reasons, the customer is responsible for return shipping charges.

Refunds

Processing Refunds

  • Once we receive and inspect the returned item, we will notify you about the status of your refund.
  • If approved, the refund will be processed within 7–10 business days using your original payment method.

Refund Amounts

  • Full refunds are issued for eligible items returned in their original condition.
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

Non-Refundable Items

  • Gift cards
  • Sale or clearance items
  • Items marked as "final sale"

Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the original product and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Include photos of the damaged item and packaging for a quicker resolution. We will either replace the item or issue a refund, depending on your preference and product availability.

Contact Us

For any questions or concerns regarding our refunds and returns policy, reach out to us:

📧 Email: support@pandorakart.com
📞 Phone: +91 82380 48182

Thank you for shopping with Pandora Kart (Leosmith International LLC). Your satisfaction is our priority!