Whatsapp Bussiness Policy

  1. Introduction

PANDORAKART is committed to adhering to WhatsApp's Business Policy to ensure that our communication with customers remains secure, respectful, and compliant with all applicable guidelines and regulations. This document outlines our compliance practices and the measures we take to maintain the integrity of our communications through WhatsApp.

  1. Obtaining Customer Consent

Before initiating any communication with customers via WhatsApp, PANDORAKART ensures that explicit opt-in consent is obtained. This process includes:

  • Clear Opt-In Messaging: Customers are informed clearly about the types of messages they will receive and are provided with a straightforward opt-in process.
  • Documentation of Consent: Consent is documented and stored securely for future reference and compliance purposes.
  1. Maintaining Accurate Business Profile

PANDORAKART maintains an accurate and transparent business profile on WhatsApp, which includes:

  • Business Name and Description: Providing clear and accurate information about PANDORAKART and its services.
  • Contact Information: Ensuring that our contact details, including phone number and email, are up-to-date and easily accessible.
  1. Respecting User Preferences

We prioritize user preferences and comply with their requests regarding communication via WhatsApp:

  • Opt-Out Requests: Users can easily opt out of receiving messages from PANDORAKART at any time, and their request is promptly honored.
  • Blocking and Reporting: We respect users' decisions to block or report our communications, and we investigate any complaints to ensure compliance with WhatsApp's policies.
  1. Message Content and Quality

All communications sent via WhatsApp are carefully crafted to ensure they meet quality standards and policy requirements:

  • Relevant and Valuable Content: Messages sent to users are relevant, valuable, and related to our services and products.
  • Non-Spammy Communications: We avoid sending unsolicited or spammy messages that could negatively impact user experience.
  • Respectful Language: All messages use respectful and professional language, maintaining a positive tone in all communications.
  1. Data Privacy and Security

PANDORAKART is committed to protecting the privacy and security of our customers' data:

  • Data Encryption: All communications via WhatsApp are encrypted to ensure data privacy and security.
  • Data Usage: We use customer data responsibly and solely for the purpose of improving customer experience and delivering our services.
  • Data Protection: Robust measures are in place to protect customer data from unauthorized access, disclosure, or misuse.
  1. Legal Compliance and Regular Updates

PANDORAKART ensures compliance with all legal requirements and regularly updates our practices to reflect changes in policies and regulations:

  • Monitoring Regulatory Changes: We continuously monitor changes in WhatsApp's policies and other relevant regulations to ensure ongoing compliance.
  • Policy Updates: Our policies are regularly reviewed and updated to reflect current best practices and legal requirements. Customers are informed of significant changes to our policies.
  1. Customer Support and Contact Information

For any inquiries or concerns related to our WhatsApp Business Policy Compliance, customers can reach out to us through the following channels:

  • Email: support@pandorakart.com
  • Phone: +91 9227021270
  • Website: www.pandorakart.com